Domestic Shipping Policy
At Herbalhealing.ge, we are dedicated to ensuring prompt and reliable delivery for your orders. Please review our domestic shipping policy below:
Order Processing and Dispatch
Our team endeavors to swiftly process and dispatch your order within 24-48 hours of receipt, excluding Sundays and public holidays.
Shipping Options
We offer a convenient prepaid shipping option where you can pay online in advance.
Delivery Timeline
- Standard Shipping: Typically delivers within 2-3 business days.
- Delivery Variability: Please note that delivery times may vary based on your location within Georgia.
Free Shipping
Shipping within Georgia is entirely free of cost. Enjoy delivery without any additional charges across the country.
Tracking and Communication
Upon shipping, you will receive a confirmation email with tracking information. Easily track your package’s status using this information. For any queries, our customer service team can be reached at:
- Email:
- Phone:
International Shipping
We ship both domestically and internationally. Rest assured, our commitment to delivering high-quality products and exceptional customer service remains unwavering.
Policies for Specific Scenarios
- Damaged Product/Package: In the event of receiving damaged supplements, we are committed to promptly replacing the product. We kindly request customers to record an opening video displaying the damaged supplement, including the product’s batch number and packaging received. This video will aid us in ensuring a quick resolution.
- Order Cancellation after Shipping (Prepaid Orders): Customers wishing to cancel orders after shipping must contact our customer care at —-. Once confirmed, the product will be returned to us (RTO – Return to Origin). Refunds will be processed upon receipt of the returned product, with clients receiving their refunds within 3 to 4 working days.
- Order Cancellation after Delivery (Prepaid Orders): Clients must notify us within 48 hours of receiving the order to cancel it. Refunds for prepaid orders will be credited back to the original payment method used.
- Dispute Regarding Delivery Status: If a client reports non-delivery while our system indicates delivery, we initiate an investigation with our courier partners upon notification within 3 days of delivery. This investigation typically takes 6 to 10 days. Upon completion, a decision will be made regarding the matter.