International Shipping Policy
At Herbalhealing.ge, we are committed to delivering your orders promptly and ensuring a smooth international shipping experience. Please review our international shipping policy:
- Order Processing and Dispatch
- We aim to process and dispatch international orders within 24-48 hours of receiving payment, excluding Sundays and public holidays. The total processing time, including shipping, typically ranges from 2 to 3 weeks.
- Order Placement and Minimum Value
- Order Placement: Customers can place orders without any minimum value requirement.
- Shipping Charges: Shipping charges are determined by the weight of the items in the order, ensuring a fair cost structure.
- Damaged in Transit
The company will take full responsibility if the product gets damaged in transit C will be compensated in the next order with the same item/product. - Documentation
- Invoice: To facilitate smooth customs clearance, we provide an invoice with every international shipment.
- Package Discard or Return Initiation by Customs
If your package is discarded or returned by customs in the receiving country, we will refund 100% of the invoice value. Please note:- Shipping and handling charges are non-refundable.
- Refunds are initiated only once the goods are received back at our facility.
- Customs Duties and Taxes
- Customer Responsibility: Customers are responsible for any customs duties, import taxes, VAT, or clearance fees levied by their country’s customs authorities.
- Customs Duty: Your shipment may be subject to customs duties depending on local regulations. These charges are borne by the customer.
- Delivery to Remote Areas and Special Charges
- ODA Charges: If your location is classified as out of the delivery area, additional charges (ODA charges) may apply based on the order quantity.
- Order Cancellation and Payment Methods
- Cancellation: Customers worldwide can cancel their orders within 24 hours of placing them and will eligible for a full refund.
- Payment Methods: We exclusively accept prepaid methods to ensure secure transactions for our customers.
- Contact Us
For any inquiries regarding international shipping, customs duties, or order cancellations, please contact our customer service team at:- Email:
- Phone:
- Disclaimer
Please note that shipping times, customs duties, and regulations may vary by country. Herbalhealing.ge does not hold accountability for local customs charges or duties. We strive to provide accurate information and support to ensure a seamless international shopping experience for our valued customers.
Thank you for choosing YourHealth.ge. We look forward to serving you with high-quality products and excellent customer service.