Privacy Policy

Privacy Policy

Privacy Policy
Herbal Healing Hands LLC
Effective Date: March 29, 2025

Company Details:
Regn. No. 406459611
19, Ilia Sukhishvili Street, Tbilisi 0163, Georgia
Email: sushilmalik8005@gmail.com
Phone: +995-596290077

At Herbal Healing Hands LLC, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website (herbalhealing.ge) or make a purchase.

1. Information We Collect

We collect only the personal information necessary to process and fulfill your orders, including:

  • Name
  • Phone Number
  • Email Address
  • Shipping Address

This information is provided when you:

  • Register an account on our website.
  • Enter details during checkout without registration.

Payment Information: We do not collect or store payment card details. All transactions are securely processed through our trusted banking partner’s website, ensuring your financial information remains protected.

2. How We Use Your Information

Your personal information is used solely for:

  • Processing, confirming, and delivering your orders.
  • Communicating with you about your order (e.g., delivery updates or clarifications).

We do not use your data for marketing or other purposes unless you explicitly consent.

3. Sharing Your Information

We do not sell, share, or disclose your personal information to third parties, except when necessary to fulfill your order (e.g., sharing your shipping address with a delivery service). Your data is handled confidentially and securely.

4. Payment Security

All payments are processed on the bank’s secure payment page. We do not have access to your credit card or bank account details, ensuring your financial information is protected by the bank’s security systems.

5. Data Storage and Protection

Your personal information is stored securely on our WordPress-based platform and is accessible only to authorized personnel involved in order fulfillment. We implement reasonable measures to protect your data from unauthorized access, loss, or misuse.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request updates or deletion of your data (subject to legal or order-related obligations).

To exercise these rights, contact us at:

7. Cookies and Website Usage

Our website may use cookies to enhance your browsing experience (e.g., remembering cart items). These cookies do not collect personal information beyond what is necessary for basic functionality. You can manage cookie preferences through your browser settings.

8. Cancellation Policy

  • Cancellation Window: You may cancel your order within 24 hours of placement.
  • Process: Contact our customer service team at sushilmalik8005@gmail.com or +995-596290077.
  • After 24 Hours: Orders cannot be canceled once processed for shipping.
  • Refunds: Eligible cancellations receive a full refund to the original payment method within 3–4 business days.

9. Domestic Shipping Policy

  • Order Processing: Orders are processed and dispatched within 24–48 hours, excluding Sundays and public holidays.
  • Shipping Options: Prepaid shipping is available with online payment.
  • Delivery Timeline: Standard shipping typically delivers within 2–3 business days, though times may vary by location in Georgia.
  • Free Shipping: Shipping within Georgia is free.
  • Tracking: A confirmation email with tracking information is sent upon dispatch.

Specific Scenarios:

  • Damaged Products: If a product arrives damaged, we will replace it. Please provide a video showing the damaged item, including batch number and packaging, to expedite resolution.
  • Cancellation After Shipping (Prepaid Orders): Contact customer service to initiate a return (RTO – Return to Origin). Refunds are processed within 3–4 business days upon receipt of the returned product.
  • Cancellation After Delivery (Prepaid Orders): Notify us within 48 hours of delivery. Refunds are credited to the original payment method.
  • Delivery Disputes: If you report non-delivery but our system indicates delivery, we will investigate with our courier partners within 3 days of notification. Investigations take 6–10 days.

10. International Shipping Policy

  • Order Processing: International orders are processed within 24–48 hours, excluding Sundays and public holidays. Total delivery time is typically 2–3 weeks.
  • Order Placement: No minimum order value is required.
  • Shipping Charges: Determined by the weight of the order.
  • Damaged in Transit: We will replace damaged products in the next order, provided evidence (e.g., video) is submitted.
  • Customs Duties and Taxes: Customers are responsible for any customs duties, import taxes, VAT, or clearance fees.
  • Package Issues: If a package is discarded or returned by customs, we refund 100% of the invoice value (excluding non-refundable shipping and handling charges) upon receipt of the returned goods.
  • ODA Charges: Additional charges may apply for remote delivery areas.
  • Cancellation: Orders can be canceled within 24 hours for a full refund.
  • Payment Methods: Only prepaid methods are accepted.

11. Return and Exchange Policy

  • Eligibility: Customers with valid proof of purchase (e.g., order number, receipt, or invoice) may request returns or exchanges.
  • Time Frame:
    • Herbal Healing Hands brand products: 7 business days from receipt.
    • Other products: 10 business days from receipt.
    • Replacement requests: Within 48 hours of receipt.
  • Conditions: Products must be unused, in original condition, and in original packaging. Used, damaged, or altered items may not be eligible.
  • Process:
    1. Contact customer service via sushilmalik8005@gmail.com or +995-596290077, providing:
      • Order number
      • Product to be returned
      • Reason for return
      • Preference for refund or replacement
    2. If approved, you will receive a return label email with instructions.
  • Shipping Costs: Customers cover return shipping unless the return is due to our error (e.g., wrong or defective product). International orders do not include return shipping labels.
  • Refunds: Processed within 7 business days of receiving the returned product, covering the original purchase price minus shipping fees.
  • Approval: Requests are reviewed individually, and we reserve the right to refuse non-compliant requests.

12. Refund Policy

  • Refund Window:
    • Herbal Healing Hands brand products: 7 business days from receipt.
    • Other products: 10 business days from receipt.
  • Process: Refunds are issued to the original payment method after the returned product is received and approved.

13. Delivery Dates

Expected delivery dates are provided upon order placement but are estimates, not guarantees. We are not liable for losses, damages, or penalties due to delivery delays.

14. Cancellation by Herbal Healing Hands

We reserve the right to cancel orders at our discretion without assigning a reason. This may occur due to product unavailability, pricing errors, or other issues. Customers agree not to contest such cancellations.

15. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

16. Contact Us

For questions, concerns, or to exercise your rights, contact us at:

Thank you for choosing Herbal Healing Hands LLC. We are dedicated to providing high-quality products and exceptional service.

Key Improvements Made:

  1. Merged Redundant Sections: Combined overlapping sections (e.g., cancellation, return, and refund policies) to avoid repetition.
  2. Streamlined Language: Simplified verbose phrases and ensured consistent terminology (e.g., “personal information” instead of “data” or “details”).
  3. Improved Structure: Organized sections logically, with clear headings and bullet points for readability.
  4. Removed Inconsistencies: Standardized time frames, contact details, and policy terms across sections.
  5. Clarified Ambiguities: Specified processes (e.g., return approval, refund timelines) and removed vague phrases.
  6. Unified Contact Information: Centralized contact details to avoid repetition.
  7. Corrected Grammar and Style: Fixed minor grammatical errors and ensured a professional tone.
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