Who Can Return or Exchange
Any customer who has purchased products from Herbalhealing.ge and has a valid proof of purchase is eligible to request a return or exchange, provided they meet the conditions outlined in this policy. Below are the detailed guidelines:
1. Eligible Customers:
- Customers who have purchased products directly from the Herbalhealing.ge
- Customers must have a valid proof of purchase, such as an order number, receipt, or
2. Proof of Purchase:
- A valid proof of purchase is required to process any return or exchange This can include:
- Order number: The unique identifier for your purchase found in your order confirmation email or on your account’s order
- Receipt: The sales receipt provided at the time of
- Invoice: The invoice sent to your email address at the time of
3. Time Frame for Returns and Exchanges:
- The return window starts from the day you receive the
- For Herbal Healing Hands brand products, the return window extends to 7 working
- For other products, the return window lasts up to 10 working
- Requests for replacements must be initiated within 48 hours of receiving the
4. Conditions for Return or Exchange:
- Products must be returned in their original condition, unused, and in the original
- Any seals or protective packaging should be
- Products that have been used, damaged, or altered in any way may not be eligible for a return or
- Some items may not be eligible for a replacement This applies at Herbalhealing.ge discretion.
5. Process for Return or Exchange:
- To initiate a return or exchange, visit the contact us page on our website or contact our Customer Support team at [customer service email/phone number].
- Follow the instructions provided by our customer support team to complete the
- If approved, you will receive a ‘Return Label Email’ with detailed instructions on how to return the
6. Contact Us
To process a return please contact us via the CONTACT US providing us with the following information;
- Order Number:
- Product to be Returned:
- Reason for Returning:
- Refund or Alternative Product to be Sent:
7. Approval of Requests:
- Submitting a return or exchange request does not guarantee
- Each request is reviewed individually, and Herbalhealing.ge reserves the right to refuse requests that do not comply with our
8. Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- For international orders, Herbal Healing Hands does not provide a return shipping label, and customers must bear the return shipping
9. Refund Process:
- If the return is approved, refunds will be processed within 7 business days of receiving the returned
- The refund amount will be the original purchase price minus any applicable shipping
10. Delivery Dates:
- Upon placing an order with ge, consumers will receive an expected delivery date. This date constitutes a good faith estimate and is not binding on Yourhealth.ge. We are not liable for losses, damages or penalty as a result of any delay in delivering the ordered Product.
11. Communication:
For any inquiries or actions related to cancellations, returns, refunds, or replacements, please contact us through the following channels:
- Email:
- Phone:
12. Cancellation by Herbalhealing.ge:
There may be certain orders that Herbalhealing.ge is unable to accept and must cancel. Herbalhealing.ge reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever, without assigning any reason to the customer. Customers accept and agree that such decisions are acceptable and agree not to contest or dispute them. Situations that may lead to the cancellation of an order include, but are not limited to, non- availability of the product or quantities ordered, non-availability of the service, inaccuracies or errors in pricing information, or issues identified by Herbalhealing.ge